Terms and Conditions

Welcome to Aroid Greenhouses. We provide products subject to notices, terms and conditions as set out below. By accessing, browsing, or shopping on this website, you agree to all the terms and conditions in this agreement. Please read them carefully.

Shipping Policy

  • We are not responsible if you forget to order a heat pack and your plant arrives with cold damage.
  • We are not responsible if there is any delay with the shipping company, in that case you will have to contact them directly.
  • Make sure your address is correct. We are not responsible if the order is sent to the wrong address. We will not refund if the plant is lost in-transit because of a wrong address.
  • Please refer to our shipping policy (https://aroidgreenhouses.com/policies/shipping-policy) for our full shipping practices including our Heat Pack Policy, Shipping with UPS, shipment, and changes made to your order.
  • Do not worry if your plant comes with a yellowing leaf. This tends to happen during shipping. Sometimes plants will sacrifice a leaf when they are in shipment to give nutrients to the rest of the plant. Each plant that leaves our greenhouse has its roots inspected to make sure its strong enough to arrive to its new home. Do not worry your plant is strong and will continue to provide new leaves under the proper care.
  • We do our very best to make sure that you receive your plant the same way it leaves our greenhouse but sometime/rarely leaves will arrive with a tear or a bend. This is nothing to worry about. If there was no damage to any growth point everything will be fine. We must understand that these are live plants and when taken care of properly after arrival will continue to give you more and more beautiful leaves. 
  • We do not hold orders or combine shipments.
  • Plants are shipped Monday and Friday.
  • Late notices are not acceptable because we have many orders to ship on Monday. Otherwise, we’ll ship out your order with the original information. After Friday at 7am and Monday at 7am, we can’t take any changes.

Refund policy

  • By shopping with us you agree to address all the issues through email ( info@aroidgreenhouses.com ) within 24hrs to obtain a solution instead of involving a third-party, excluding the cases mentioned in our shipping policy. We will analyze every situation and get back to you in a timely manner to find the best solution.
  • If there is a problem with your plant please contact us as soon as possible at info@aroidgreenhouses.com. We will need proof of photo (close, full length of each individual plant and group photo) within 24hrs of delivery. All sales are final.
  • Shipping costs are typically non-refundable.

 Auction

  • You must be 18 years or older and have a customer account with our website.
  • All our action plants are one of one and exclusive so shipping will be EXPRESS with USPS or UPS.
  • Failure to complete payment on multiple occasions will result in your account being blocked from participating in future auctions. We reserve the right to withdraw a registered user’s privilege to bid, terminate a user account and/or remove a bid at any time, for any reason, prior to, during, or after the auction.
  • We are not responsible if you forget to order a heat pack and your plant arrives with cold damage.
  • We are not responsible if there is any delay with the shipping company, in that case you will have to contact them directly.
  • Make sure your address is correct. We are not responsible if the order is sent to the wrong address. We will not refund if the plant is lost in-transit because of a wrong address.
  • Do not worry if your plant comes with a yellowing leaf. This tends to happen during shipping. Sometimes plants will sacrifice a leaf when they are in shipment to give nutrients to the rest of the plant. Each plant that leaves our greenhouse has its roots inspected to make sure it's strong enough to arrive at its new home. Do not worry your plant is strong and will continue to provide new leaves under the proper care.
  • We do our very best to make sure that you receive your plant the same way it leaves our greenhouse but sometime/rarely leaves will arrive with a tear or a bend. This is nothing to worry about. If there was no damage to any growth point everything will be fine. We must understand that these are live plants and when taken care of properly after arrival will continue to give you more and more beautiful leaves.
  • Plants are shipped on Monday.
  • Late notices are not acceptable because we have many orders to ship on Monday. Otherwise, we’ll ship out your order with the original information. After Sunday at 12pm, we can’t make any changes.
  • There are no returns, refunds or exchanges on auction plants. Auction plants are sold “as-is”.

Please refer to our Policy.

 

When you purchase products from Aroid Greenhouses, you have read, understood, and agreed with our terms and condition listed above.