Heat Pack policy

Remember that the effect of the heat pack lasts up to 72 hours (3 days), take this time into consideration to choose the shipping method since if it is longer than 72 hours, the plant can be damaged by the cold.

Sales are final and we do not accept returns. Refunds are taken by a plant to plant basis this excludes situations that are beyond our control, such as cold damage (by not including 72-hour heat packs in the order or by including and selecting a shipping method longer than its effective  time), natural disasters, etc. Contact us as soon as possible through email within the first 24 hours of delivery, and proof photo. Please use email to contact and not through Instagram. We get flooded with many direct messages through Instagram and don’t want your messages to get looked over.
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